General
Q: How do you ship Harry London items in the summer?
A: Harry London items may be shipped throughout the year. In order to protect your chocolates during shipping we require 2nd Day Air to certain areas of the country. With the added cost of shipping we will include a free insulated container packaged with frozen reusable gel packs that will keep your chocolate cool during transit. We also offer a 100% guarantee, if you experience any problems with your order we will replace your chocolates free of charge.
From 4/26 until 9/24 Harry London can not ship product to PO Boxes, APO, AE or outside of the continental United States.
- From 3/15 through 10/22 shipments to AZ, CA, FL, NM, NV and TX require a minimum of Expedited Delivery service (No P.O. Boxes allowed). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" A FREE insulated container will be included with all orders to protect products from high temperatures. Packages can only be shipped on Monday, Tuesday and Wednesday.
- From 4/26 to 9/24 shipments to AR, CO, ID, KS, LA, ME, MS, MT, ND, NE, NH, OK, OR, SD, UT, VT, WA, and WY require a minimum of Expedited Delivery service (No P.O. Boxes please). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" A FREE insulated container will be included with all orders to protect products from high temperatures. Packages can only be shipped on Monday, Tuesday or Wednesday.
- From 4/26 to 9/24 shipments to AL, CT, DC, DE, GA, IA, IL, IN, KY, MA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, RI, SC, TN, VA, WI, and WV DO NOT require Expedited Delivery service and will be packed in a FREE insulated container to protect products from high temperatures. Standard shipping is available for these states (No P.O. Boxes please). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" Packages can only be
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Q: How do you determine your shipping and handling costs?
A: Shipping and handling cost is based on the dollar amount you spend on our products as well as the shipping method you prefer. Review the chart below for all of our options and their cost. Please note: Shipping & Handling charge is required for each recipient address.
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Q: Shipping & Handling Charges (per recipient address)
A:
| PURCHASE TOTAL |
Standard Delivery (7-10 business days) |
Expedited Delivery (2-3 business days) |
Overnight Delivery (1 Day AM) |
| $00.00 TO 15.00 |
$6.25 |
$15.25 |
$19.25 |
| $15.01 TO 25.00 |
$7.25 |
$16.25 |
$20.25 |
| $25.01 TO 35.00 |
$9.25 |
$18.25 |
$22.25 |
| $35.01 TO 50.00 |
$11.25 |
$20.25 |
$24.25 |
| $50.01 TO 75.00 |
$13.25 |
$22.25 |
$26.25 |
| $75.01 TO 100.00 |
$15.25 |
$24.25 |
$28.25 |
| $100.01 TO 150.00 |
$17.25 |
$26.25 |
$30.25 |
| $150.01 TO 499.99 |
$19.25 |
$28.25 |
$32.25 |
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Q: How much is tax?
A: We collect applicable state and local sales tax. Sales tax rates apply to your entire order amount including shipping and handling. When you call by phone we will gladly calculate this for you.
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Q: Do you offer international shipping?
A: At this time, shipments outside of the U.S. are only available by calling our Mail Order Sales Center. Our representatives will be happy to guide you through these orders. Please note, from 4/26 - 9/24 we do not ship outside of the United States in accordance with our Summer Shipping Policy.
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Q: How do I contact Harry London?
A: You can speak to a customer service representative by calling 1(800)659-4752, or e-mail us at
customerservice@harrylondon.com.
You can also mail to:
Harry London Candies
Consumer Division
P.O. Box 663
Westerville, OH 43086
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Q: I forgot my password.
A: If you have forgotten your password you can select the following
link you will receive your password via e-mail. Your e-mail address will not be recognized if you have not created an account online.
If you are still having problems you may call 1(800)659-4752 and a representative will gladly assist you.
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Q: What if I find a foreign object in a piece of candy or have a medical/dental issue?
A: Any Foreign Object issues/ Medical Claims should be reported immediately to Harry London Customer Service at 1-800-321-0444.
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Q: What is the standard shelf life of Harry London candy?
A: Shelf Life of HL product is 6-9 months. The lot code found on items is the Julian Date of Manufacture (year, day of year, 8001 is Jan 1 2008) then we freeze to suspend the shelf life which starts once order is shipped out.
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Q: Is nutritional information available?
A: Nutritional information is listed on packaging or can be obtained by calling Harry London Customer Service at 1-800-321-0444.
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Q: How should Harry London candy be stored?
A: To store chocolates, it is best to protect from heat, direct sunlight and strong odors. Store at temperatures of 63o-68o and at 50-55% relative humidity.
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Q: Can Harry London Chocolates be frozen?
A: To freeze chocolates, store in freezer durable wrap for up to 4-6 months. Let thaw for 24-48 hours before you consume.
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Q: Can I purchase Harry London items that are not on the website?
A: Only HL items listed on the website are available online. Limited HL items will be available in our 60 FM retail stores in the Chicagoland area, there are also presently 5 stores in Indiana, 2 in Wisconsin and 1 in Michigan with more to come. You can visit the website at www.fanniemay.com and click on store locator at the bottom of the home page to find the store nearest you.
To order any other item please call our HL Full Line Retail Store located in Canton Ohio at 1-800-321-0444 x124 for availability and shipping charges. Store hours are 9.00 am to 6.00 pm EST, Monday - Saturday
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Q: I am allergic to peanuts, wheat, dairy, etc.?
A: Allergen Statement: Our products are produced on equipment shared with peanuts, tree nuts, soybeans, milk, eggs and wheat, and should not be consumed by anyone with these type of allergies.
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Q: Are your products Kosher?
A: Many of the products available are Kosher. Kosher products are foods manufactured in a facility that complies with dietary and sanitary requirements of Jewish Law, as well as containing kosher certified ingredients. The majority of products available are called kosher dairy, which means the products contain dairy ingredients such as butter, cream and milk.
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Q: I see on the Harry London website, factory tours are available
A: Factory tours are available by reservation only at our Canton, OH facility. Please call 1-800-321-0444, Ext. 119 for more information.
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Q: I have a donation request
A: Donation requests must be submitted in writing on organizational letterhead and faxed to the Donation Committee at 330-499-6902, or mailed to Harry London Candies at 5353 Lauby Road, N. Canton, OH 44720.
Donation requests require a minimum 60 days lead time. Due to the large volume of requests received, we cannot guarantee or honor each request, and a letter will be sent out either approving or rejecting the request, once the committee has reviewed it.
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